Welcome to Bagong Bus! At Bagong Bus, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services for inter-city bus transportation.
By using Bagong Bus application, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the application.
Information We Collect
1.1 Personal Information
When you register and use our services, we may collect the following personal information:
- Identity Information: Full name, date of birth, gender, ID number (KTP/Passport)
- Contact Information: Email address, phone number, residential address
- Account Credentials: Username, password (encrypted)
- Payment Information: Payment method details, transaction history, billing address
- Travel Preferences: Preferred routes, seat preferences, frequent destinations
1.2 Automatically Collected Information
When you access our application, we automatically collect certain information including:
- Device Information: Device type, operating system, unique device identifiers, mobile network information
- Location Data: GPS coordinates, boarding/destination points (with your consent)
- Usage Data: App features accessed, search queries, booking patterns, session duration
- Log Data: IP address, browser type, access times, pages viewed, crash reports
1.3 Information from Third Parties
We may receive information about you from third-party services, such as:
- Social media platforms (if you choose to link your account)
- Payment processors and financial institutions
- Analytics providers
How We Use Your Information
We use the collected information for the following purposes:
- Service Provision: To process ticket bookings, manage reservations, and facilitate inter-city bus travel
- Account Management: To create, maintain, and secure your user account
- Communication: To send booking confirmations, travel updates, schedule changes, and customer support responses
- Payment Processing: To process payments, refunds, and manage billing
- Service Improvement: To analyze usage patterns, enhance user experience, and develop new features
- Safety & Security: To verify identities, detect fraud, and ensure passenger safety
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Marketing: To send promotional offers and updates (with your consent)
Information Sharing and Disclosure
We may share your information with the following parties:
- Bus Operators & Partners: To facilitate your travel arrangements and boarding verification
- Payment Service Providers: To process secure transactions
- Government Authorities: When required by law or to comply with legal obligations
- Service Providers: Third-party vendors who assist in app operations, analytics, and customer support
- Business Transfers: In connection with any merger, acquisition, or sale of company assets
We do not sell your personal information to third parties for their marketing purposes.
Data Security
We implement industry-standard security measures to protect your personal information, including:
For secure data transmission
For sensitive information
Regular vulnerability assessments
Certified payment gateways
While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.
Data Retention
We retain your personal information for as long as:
- Your account remains active
- Necessary to provide our services
- Required by applicable laws and regulations
- Needed for legitimate business purposes (e.g., resolving disputes, enforcing agreements)
Upon account deletion request, we will delete or anonymize your data within 30 days, except where retention is required by law.
Your Rights and Choices
You have the following rights regarding your personal information:
Request a copy of your personal data
Update or correct inaccurate information
Request deletion of your personal data
Limit processing of your data in certain circumstances
Receive your data in a structured format
Object to processing for marketing purposes
Revoke previously given consent at any time
To exercise these rights, please contact us using the information provided below.
Cookies and Tracking Technologies
Our application uses cookies and similar tracking technologies to:
- Maintain your session and remember your preferences
- Analyze app performance and usage patterns
- Personalize your experience
- Improve our services
You can control cookie settings through your device or browser settings. Disabling cookies may affect some functionality of our application.
Third-Party Links and Services
Our application may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Bagong Bus services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will promptly delete such information. If you believe a child has provided us with personal information, please contact us immediately.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:
- Posting the updated policy in our application
- Sending a notification to your registered email address
- Displaying an in-app notification
Your continued use of Bagong Bus after such modifications constitutes your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Phone
+62 341 393382
Address
PT Bagong Dekaka Makmur, Jl. Panglima Sudirman 8 Kepanjen - Malang Jawa Timur 65163
Consent
By using Bagong Bus application and services, you hereby consent to this Privacy Policy and agree to its terms and conditions. You acknowledge that you have read and understood this Privacy Policy.